Supplier Terms

1. Who these apply to

Any company that declares a supply role on Sooqban — manufacturer, trading company, wholesaler, retailer, supplier, distributor, agent, brand, service provider or creator.

A buyer-only account is not asked to accept these, because none of it applies to buying.

2. Being allowed to supply

You must be legally permitted to sell what you offer, in the markets you offer it to, and you must hold every registration, licence or permit that requires.

Where a licence is what makes an activity lawful — a service provider is the clearest case — the listing depends on that licence being verified against the regulator's own register, not uploaded as a certificate. No listing exists before that check passes.

3. Verification, and what it costs

Nothing you list is visible before your company is verified. That is the platform's whole proposition and it applies to you exactly as it applies to everyone else.

The audit behind a verification is performed by an independent accredited inspection firm. You pay that firm directly for the work — Sooqban does not take the audit fee, does not hold it, and cannot refund it. What you agree about the fee, and about any refund of it, is between you and the firm.

The audit report is published in full and free, including anything not awarded and why. You are told that before the audit is commissioned, and applying for one is agreeing to it.

A mark expires on the date printed on it. When it expires, the listing follows — which is why the expiry is visible from the day the mark is issued rather than sprung on you at the end.

4. What you publish

Your company record and your listings must be accurate and kept up to date: what you make, what you are certified for, what capacity you hold, and which markets you export to.

• Describe what you actually supply, to the specification you can actually meet.
• Do not list goods you cannot lawfully sell into the market you are offering them to.
• Do not publish another company's photographs, certificates or facilities as your own.
• Update what changes. A stale capability is a claim that becomes false without anyone editing it.

5. Answering buyers

A quote you give is a structured document — price, currency, quantity basis, minimum order, lead time, Incoterm and named place, and the date it stops being valid. Those fields exist so that buyers can compare quotes rather than decipher them.

Honour what you quote, for as long as you said it was valid. If you cannot, say so rather than let the date pass in silence.

Response times you state are your own, and buyers will be shown how you actually perform against them — response rate, median response time, quote completeness. These are computed from the platform's own data rather than from anyone's opinion.

6. The trade itself is yours

Sooqban introduces; it is not a party to what you agree. The contract, the payment terms, the delivery, the warranty and any dispute about them are between you and the buyer.

Sooqban does not take a share of what you sell. It does not hold your money, collect on your behalf, or pay you out — so there are no platform deductions from a payout, because there is no payout.

Your obligations to the buyer under the law where the goods are sold are yours, and nothing in these terms limits a right the buyer holds that cannot lawfully be limited.

7. Buyer information you receive

Where a buyer opens a conversation with you, you receive what is needed to answer them and no more. Use it for that conversation.

• Do not add a buyer to a marketing list because they asked you for a price.
• Do not sell, share or transfer what you learn about a buyer here.
• Keep it secure, and delete it when you no longer need it, unless the law requires you to keep it.

8. Fees

Where Sooqban charges a supplier — for a listing, a subscription or a service — it is a flat fee, stated in advance.

On a financing or insurance matter, no fee may ever be computed from the value of the deal. This is not a policy that could change with a pricing decision: it is enforced in code, because a deal-contingent fee would make the platform an arranger and that requires a licence it does not hold.

9. Suspension and removal

We may remove a listing, restrict a feature, or suspend an account where there is a breach of these terms, a legal requirement, a compliance block, or a serious risk to buyers.

You are told the reason. A compliance block can be lifted only by compliance. Complaints from other users do not remove a listing by themselves.

An expired verification removes a listing automatically. That is not an enforcement action — it is the mark doing what it says on its face.

10. Responsibility

You are responsible for your goods, your services, your listings, your licences, your taxes and your obligations to your buyers.

To the extent the law allows, you are responsible for loss arising from your breach of these terms, from what you supply, or from infringing someone else's rights.

11. Changes

These terms carry a version and a date. A change of wording is a new version, and where it is material you are asked to accept it before continuing to supply through the platform.